Frequently Asked Questions

Which shipping service do you use?

By default, orders are shipped out via USPS (United States Postal Service), both for domestic and international shipments. UPS or FedEx service is more expensive and is available upon request.

Some countries only support delivery through UPS or FedEx. In such cases a separate invoice will be issued via email upon your agreement on delivery option.

What payment methods do you accept?

All payments are processed via PayPal, meaning 100% secure transactions. It is not necessary to have your own PayPal account, as PayPal accepts most of credit cards, including MasterCard, Visa, American Express, and Discover. Though, if you have your PayPal account, checkout process will be even easier.

Can I track my order online?

Yes, in most cases. We will provide you with tracking number or delivery confirmation for berimbau, verga and cabaça orders. You may also request to add tracking to other items.

What if my order is lost or delayed?

Most of the orders are insured (see detailed information). Notify Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. , and we will file an insurance claim. Please note that the investigation by shipping carrier company may take 1-3 months. After the inquiry is processed by the shipping carrier and the insurance claim is fulfilled, we will issue you full refund for the lost items and reimburse the shipping charges.

Please note that Berimbau.us does not bear any responsibility for delays in delivery caused by the shipping carrier, as well as for any financial losses connected with such delays.

What if my order arrives damaged?

Even if the order was not insured, you may still be eligible for full refund for the damaged items, and in any event you should be eligible for shipping cost reimbursement. Please note that document processing by shipping carrier may take 1-3 months. Please read the details below.

International shipments (outside the United States):

Please check the procedures with the shipping carrier in your country as rules and regulations vary. At worst, you may need to witness the fact of damage at the shipping company office prior to signing for your package. In other cases, you would need to provide the damaged item along with carton and packing materials for the carrier's inspection.

In any case, notify the shipping carrier and Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. immediately. Most of the orders are sent insured (see detailed information), and either sender or recipient should be eligible to receive full reimbursement of the damage item and shipping costs, as long as all the paperwork with shipping carrier is filed.

If sender (Berimbau.us) is eligible, we will file an insurance claim. Please note that the investigation by shipping carrier company may take 1-3 months. After the inquiry is processed by the shipping carrier and the insurance claim is fulfilled, we will issue you full refund for the damaged items and reimburse the shipping charges.

In some cases, only consignee (recipient) may institute a claim with the carrier for damage incurred during shipping. If this is the case, you are eligible to receive full refund for the damaged items and shipping charges from the shipping company local office.

Domestic shipments (within the United States):

Most of the orders are insured (see detailed information). If product is found to be damaged or any parts missing, notify Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. immediately. Be sure to save the carton and packing materials for the carrier's inspection.

We will file an insurance claim. Please note that the investigation by shipping carrier company may take 1-3 months. After the inquiry is processed by the shipping carrier and the insurance claim is fulfilled, we will issue you full refund for the lost items and reimburse the shipping charges.

Is there a return policy?

All our sales are final. Unfortunately, we cannot offer a return policy, because most of our items are fragile and are always shipped in a perfect, brand-new condition. We do not resale used or rejected items.

We do our best to keep the information on the web site as comprehensive and detailed as possible, including high-quality pictures. Do not hesitate to ask additional questions while making your choice by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

What if my berimbau looks different than the photo on the web site?

Slight color variations in appearance are normal due to using natural materials. Insignificant construction changes are also possible, as we reserve the right to make some changes and improvements in design if they do not significantly change product characteristics.